Refund Policy

IGym Pro
Refund Policy

Effective Date: Date of contract

1. Refund Eligibility:
   1.1 Our gym management software is eligible for a refund within 30 days from the date of purchase or activation.
   1.2 To be eligible for a refund, the software must not meet the advertised features, or it must not function as intended.
   1.3 Refund requests must be accompanied by a valid reason and supporting evidence, such as detailed error reports or documentation.
   1. Non-Refundable Items:
      1.1 Certain components or services associated with the software may be non-refundable. These may include:
      a) Setup fees or installation charges.
      b) Customizations or modifications specific to your business.
      c) Third-party integrations or services not directly provided by IGym Pro.
2. Refund Process:
   2.1 To request a refund, customers must contact our customer support team by hello@igympro.pk within the specified refund eligibility period.
   2.2 The refund request should include the following information:
   a) Customer name and contact details.
   b) Proof of purchase or activation.
   c) Detailed reason for the refund request.
   d) Any supporting evidence, such as error reports or documentation.
   2.3 Our customer support team will review the refund request and respond within a reasonable timeframe.
   2.4 If the refund request is approved, the refund will be processed using the original payment method, or an alternative method agreed upon by both parties.
3. Modification or Termination:
   3.1  IGym Pro reserves the right to modify or terminate the refund policy at any time, without prior notice.
   3.2 Any modifications to the refund policy will be effective immediately upon posting on our website or notifying customers through other means.